Cancellation and refunds

Cancel any time on Plan & billing with Cancel subscription. Renewal stops right away and you keep access until the end of the period you already paid for. You can also cancel by email, phone or registered mail.

Within 14 days of a purchase you may cancel under the Israeli Consumer Protection Law. For a plan we refund the part of the period you did not use, minus a fee of 5% or 100 ILS, whichever is lower. Seniors (65+), people with disabilities and new immigrants who bought after a phone or chat conversation with us may cancel within 4 months.

Add-ons (extra minutes, extra storage, custom domain, WordPress licence) start working the moment you buy them. An add-on you have not used yet can be cancelled within 14 days; once used it is not refundable. Cancelling extra storage stops the next charge.

After 14 days there are no refunds and no credit for part of a period. Unused plan minutes do not carry over; bought minute packs carry over for 12 months.

To ask for a refund, open a ticket (Support, category Billing) or email us from your account address with the payment date. Refunds go back to the card or account you paid with within 14 days.