Report a problem

When something does not work, report it from where it happened:

• the account menu, Report a problem;
• the Report button on any error message;
• Support, or the link in the chat bubble.

Describe what you did and what happened, and add a screenshot if you can.

Technical details. Leave Attach technical details ticked and we also receive the last pages you opened in that tab, errors the page ran into, requests that failed, your browser and device, and the status of the video you were working on. Press See exactly what will be sent to read it first, or untick the box. Passwords, sign-in codes, payment details and the content of your recordings are never included.

The report becomes a support ticket. You get the answer on the Support page and by email. If you cannot sign in, use the contact form: it can attach the same details.